Introduction
At Bahola Labs, we strive to ensure the highest levels of customer satisfaction with our homeopathic products. Our return and refund policy is designed to provide you with a hassle-free experience if you need to return a product or request a refund. Please read the policy carefully to understand the conditions under which returns and refunds are accepted.
Return Policy
Eligibility for Returns
Products may be eligible for return under the following conditions:
- The product is defective or damaged upon delivery.
- The product received is incorrect (i.e., different from what was ordered).
- The product is unused, unopened, and in its original packaging.
Time Frame for Returns
Returns must be initiated within 7 days from the date of delivery. Requests made after this period will not be accepted.
Process for Returning Products
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at support@bahola.co or call +91-9791035385 to request a return authorization. Please provide your order number, details of the product, and the reason for return.
- Return Authorization: Upon approval, you will receive a return authorization number and detailed instructions on how to return the product.
- Packaging: Ensure the product is securely packaged to prevent damage during transit. Include the return authorization number inside the package.
- Shipping: Ship the product to the address provided in the return authorization instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as Bahola Labs is not responsible for items lost in transit.
Conditions for Return
- The product must be returned in its original condition, unused, and in the original packaging.
- Products that have been opened, used, or altered are not eligible for return unless they are defective.
Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been opened or used.
- Products purchased during special promotions (unless defective).
- Personalized or custom-made products.
Refund Policy
Eligibility for Refunds
Refunds are available for returned products that meet the return conditions outlined above. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Process
- Inspection: Upon receiving your returned product, we will inspect it to ensure it meets the return conditions.
- Approval: If approved, your refund will be processed within 7-10 business days. A credit will automatically be applied to your original method of payment.
- Notification: You will receive an email notification confirming the refund has been processed.
Refund Methods
- Credit Card/Debit Card: Refunds will be credited to the original card used for the purchase.
- Bank Transfer: For payments made via bank transfer, refunds will be processed to the same bank account.
- Cash on Delivery (COD): For COD orders, refunds will be issued via bank transfer. You will be required to provide your bank account details.
Partial Refunds
Partial refunds may be granted in the following situations:
- The product shows signs of use but is not damaged.
- The product is missing parts that are not essential for its function.
Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to return the unwanted item and place a new order for the desired product.
Shipping Costs
- Defective or Incorrect Products: Bahola Labs will cover the cost of return shipping for products that are defective or incorrect.
- Other Returns: For returns that are not due to defects or errors on our part, the customer is responsible for the return shipping costs.
Contact Information
For any questions or concerns regarding returns and refunds, please contact our customer service team:
- Email: support@bahola.co
- Phone: +91-9791035385
- Live Chat: Available on our website from 9 AM to 6 PM, Monday to Friday.
Changes to This Policy
Bahola Labs reserves the right to modify or update this return and refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
Conclusion
We appreciate your trust in Bahola Labs and are committed to providing you with the best homeopathic remedies and customer service. If you have any questions or need assistance with a return or refund, please do not hesitate to reach out to our customer service team. Thank you for choosing Bahola Labs for your healthcare needs.