Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

We try and ship the next day. It would take approximately 3-4 days for deliveries in South India, and about 5-7 days for North India.

How do I create an account?

Click on the Login/Register button and register for an account

How do I change my shipping address?

Once you log in head to My Account page and edit your shipping address. You could also change it at the time of checkout.

How do I track the status of my order?

As soon as we book your courier, an email is sent to you with the tracking link.

You could also head to My Account to check

Will you keep my credit card information on file?

ABSOLUTELY. We use Razorpay, India’s best payment gateway. Your credit cards are absolutely safe as we have tokenised them. That means we don’t store any details of your card. They are programatically secured.

Do you charge sales tax?

Yes, we do. All products are charged GST based on the category.

If you require a GST invoice, please email us.

Do you ship to my country?

We ship only within India now. We will be servicing the US, Canada and some countries in Europe very soon. Do come back and check.

Will my items come in one package?

We try and dispatch your order in one lot.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We accept returns only if the product has been damaged or we have by error sent you the wrong product. For more details, please visit our returns and Refund Policy page

I received the wrong item

Not to worry. Email us at info@bahola.co or whatsapp us at 9791035385, with the picture of the product received and your order number. We will check and replace the product.

My order arrived damaged

Not to worry. Email us at info@bahola.co or whatsapp us at 9791035385, with the picture of the product received and your order number. We will send you the product once again

Where should I mail my authorized return?

Please courier it to the address on the invoice that you received.

How do I receive customer support?

Just call us or WhatsApp us on 9791035385.

What do I do if I entered an incorrect shipping address?

Dont panic. Email us or WhatsApp us with the correct address. We will update it.

Can I change or cancel an order after I’ve submitted it?

Only if we have not yet dispatched your order.

Can I order an item that is not there on the website?

Please email us. If we have the product on our list, we will update the website and inform you. You can then make the purchase.